MIT Sloan 管理评论· Thomas H. Davenport and Randy Bean. <p><a href="https://www.linkedin.com/in/davenporttom/" target="_blank" rel="noopener noreferrer">Thomas H. Davenport</a> is the President’s Distinguished Professor of Information Technology and Management and faculty director of the Metropoulos Institute for Technology and Entrepreneurship at Babson College, and a fellow of the MIT Initiative on the Digital Economy. By his count, he’s written or coauthored 83 articles for <cite>MIT Sloan Management Review</cite>, beginning in 1990. He’s very sorry to see it go. His latest book is <cite>The New Science of Customer Relationships: Delivering the One-to-One Promise With AI</cite> (Wiley, 2025). <a href="https://www.linkedin.com/in/randybeannvp/" target="_blank" rel="noopener noreferrer">Randy Bean</a> has been an adviser on data and AI leadership to Fortune 1000 organizations for over four decades. He is the author of <cite>Fail Fast, Learn Faster: Lessons in Data-Driven Leadership in an Age of Disruption, Big Data, and AI</cite> (Wiley, 2021).</p>
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AI 在 Capital One 的实践：从审计助手到通话摘要
AI Is Thriving at Capital One
AI 导读
MIT Sloan 管理评论访谈 Capital One 首席企业 AI 官 Prem Natarajan 与首席数据官 Amy Lenander，梳理该行在软件开发、反欺诈和客服等场景的 AI 落地。
推荐理由
通过两位高管的访谈，呈现一家银行如何把智能体与数据产品落到审计、客服等具体流程，并给出可核对的效率数字。
来源：MIT Sloan 管理评论 · sloanreview.mit.edu